Last Updated: February 26, 2025
At HappyClientVideos.com, we are committed to providing timely and efficient delivery of high-quality video testimonial services to all our clients. This Delivery Policy outlines the expected delivery timelines and processes for the services you request.
1. Delivery Timeframe
- Our typical delivery time for video testimonials is between 7 to 14 days after receiving the necessary information, instructions, and payment for the order.
- The delivery timeframe may vary depending on the complexity of the project, the number of revisions required, and the speed of client feedback.
- If the project requires more time due to unforeseen circumstances or additional revisions, we will notify you promptly and keep you updated on the status of your order.
2. Project Initiation
- We will begin working on your video testimonial as soon as your order is confirmed, and we have received all necessary materials (e.g., any interview footage, branding, logos, scripts, etc.) from you.
- If any details or materials are missing or unclear, it may delay the start of your project.
3. Revision Process
- During the production process, we may ask for feedback from you to ensure the video testimonial aligns with your expectations.
- Once we deliver the first draft, you are entitled to unlimited revisions until you are fully satisfied with the final video.
- Please provide detailed and clear feedback during the revision process to ensure that your requested changes can be made effectively and efficiently.
4. Final Delivery
- Once the final video testimonial is approved, we will deliver the completed video to you in your preferred format (e.g., MP4, MOV, etc.).
- The final video will be sent to you via email or made available for download through a secure link, depending on the size of the file and your preference.
5. Delivery of Digital Files
- All video testimonials are delivered digitally. We do not offer physical copies of the videos.
- Delivery is typically made via email or file-sharing services, depending on the size of the final video. If the file is too large to send by email, we will provide a link to download the video securely from a cloud storage service.
6. Delivery Delays
- While we strive to meet the estimated delivery times, there may be circumstances beyond our control (such as technical issues, client feedback delays, or unforeseen events) that could cause a delay.
- If any delay occurs, we will notify you as soon as possible and provide an updated timeline for delivery.
- If a delay results from a failure on our part, we will do our best to expedite the process to minimize the impact on your business.
7. Client Responsibilities
- To ensure timely delivery, you agree to:
- Provide all required materials (e.g., client testimonials, footage, branding assets) in a timely manner.
- Respond to our requests for feedback or approval promptly.
- Provide clear instructions and expectations for the video testimonial to ensure that the final product meets your needs.
8. Late Deliveries
- If we fail to deliver the final product within the agreed-upon timeframe, we will offer additional revisions or adjustments at no extra charge to ensure your satisfaction.
- However, we are not responsible for any damages, losses, or other consequences due to delays in the delivery of the video.
9. Changes to This Delivery Policy
We may update or modify this Delivery Policy from time to time. Any changes will be posted on this page, with an updated “Last Updated” date. Please review this policy regularly for updates.
10. Contact Us
If you have any questions or concerns regarding your order or delivery process, please do not hesitate to contact us:
- For support and queries: support@happyclientvideos.com
- For order-related inquiries: order@happyclientvideos.com
