Last Updated: February 26, 2025
At HappyClientVideos.com, we are dedicated to providing high-quality video testimonial services to our clients. Due to the digital and virtual nature of our services, we do not offer refunds. However, we want to ensure that our clients are completely satisfied with the services we provide. Please carefully read our return and refund policy below.
1. No Refund Policy
Due to the nature of the services we offer, which are entirely digital and virtual, we do not offer refunds for any services purchased on HappyClientVideos.com. Once you have placed an order and the project has begun, we are unable to process refunds.
2. Satisfaction Guarantee
While we do not offer refunds, we offer a 100% Satisfaction Guarantee. Our goal is to ensure you are completely happy with the video testimonial we create for your business. If you are not satisfied with the final product, we will provide unlimited revisions until the video meets your expectations.
3. Revision Policy
We offer unlimited revisions on the final video until you are satisfied with the outcome. Revisions will be made based on the original instructions and feedback provided at the time of order. Revisions are limited to reasonable requests and adjustments within the scope of the agreed-upon project.
If you request substantial changes to the video after it has been delivered, outside of the initial scope, we may charge additional fees based on the extent of the changes. We will inform you of any additional charges before proceeding with the revisions.
4. Delivery Time
Our typical delivery time for video testimonials is between 7 to 14 days, depending on the complexity of the project and the speed of your feedback. If there are delays in delivering the video, we will notify you promptly and keep you updated on the status.
5. Order Cancellations
Orders can only be canceled before the production process begins. Once work has started on your video testimonial, cancellations will not be accepted. Please contact us as soon as possible if you need to cancel your order before the project begins.
6. Contact for Issues or Support
If you have any issues or concerns about your order, please reach out to us. We are committed to addressing any concerns and working with you to ensure a satisfactory result.
- For support and queries: support@happyclientvideos.com
- For order-related inquiries: order@happyclientvideos.com
7. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. All changes will be posted on this page, with an updated “Last Updated” date. It is your responsibility to review this policy periodically for any updates. Continued use of our services after any changes constitutes your acceptance of the updated policy.
